What is an E Bike?
There are many different types of Electric Bikes. What they all share in common is a rechargeable battery that assists you while you pedal, making it easier to go further and faster. Our bikes also incorporate a thumb throttle to easily cruise along at speeds up to 20 mph for periods of non-pedaling.
How fast/far does an E Bike go?
Our E Bikes can reach over 20mph, but your speed will depend on the gear and level of assist used, as well as how much you are pedaling. On a single charge, our E Bikes will go approximately 25-40 miles (depending on factors such as wind resistance, terrain, amount of throttle used, and rider’s weight/height).
What are the height/weight/age limits to rent your E Bikes?
We can accommodate heights from 5ft up to 6ft 6in and the maximum weight allowed is 260 lbs. Our age limit is 18+ (though if a younger person has ample biking experience, is accompanied by a guardian, and is adequate height/weight, we do make exceptions per our discretion).
What is included/supplied in an adventure?
Our adventures begin and end at the same location, where we give you a thorough operational/safety training before you depart. Along with the bikes, we also supply:
-Electric Bicycle
-Battery Last Up To 40 Miles
-Electric Pedal Assist
-Lock
-Helmet
-Electric Bicycle
-Battery Last Up To 40 Miles
-Electric Pedal Assist
-Lock
-Helmet
Do I need to sign a waiver?
We will have you sign a waiver and go through a safety checklist/training upon arrival.
What if we want to stay out longer?
If you are having a blast exploring, lounging on a picnic, or laying on the beach and want to stay out longer, you can get in touch with us and if we have no adventures directly behind you, we can extend your tour for $15 a bike per hour.
What if we are running late returning?
You are renting your bikes for up to 4 hours. If you find you are running late, we will give you a 20 minute “grace period” (with communication informing us via text/call). If you are more than 20 mins late with no communication, there is a $20 charge.
Am I physically able to ride an E Bike?
If you can ride a regular bike, you can ride an E Bike! In fact, if you can operate a normal bike, but avoid it because pedaling is too hard, physical ailments stop you, or you only take short rides, an E Bike might really give you a leg up! As long as you are able to sit and pedal lightly for the duration of the trip, the E Bike will do most of the work for you and allow you to go further and faster than you normally would. Typically, about 3 hours of the trip are allotted for biking, unless you are extra adventurous and want to explore more off route. You should also be mentally, physically, and visually able to operate the bike and abide by rules of traffic (you will be on slower moving roads at times and crossing intersections).
What is your rain policy?
Luckily our summers are mostly sunny, most of our rain in Rehoboth Beach is a quick passing shower, In the event of inclement weather, we will be in touch prior to the tour to assess the situation and make a game plan with you. We do hold the right to cancel a tour and refund your money if we deem the conditions to be unsafe to you and/or our equipment.
What is your cancellation policy?
No Refunds. You may cancel with 48hrs notice and receive a credit to be used within 1 year. You must send an email to ebikesrehoboth@gmail.com . Put Cancellation in the subject line. You will get a confirmation within 24 hrs.
What happens if we lose or damage equipment?
We have done our best to set you up for success, and it is our hope you will treat our equipment with the same respect you do your own personal items. We carefully inspect all equipment prior to and after your trip. In the event of lost or damaged items, we reserve the right to charge your credit card following your outing (up to the amount it costs us to replace the item/s).